Terms and Conditions

Summary of the Terms and Conditions

1.1. The online shop at the address http://www.spacisystemy.cz is operated by the company Eurotest s.r.o., with its registered office at Na Návsi 84, 37008 Staré Hodějovice, Company ID No. 26097036, registered in the Commercial Register maintained by the Regional Court in České Budějovice, Section C, Insert 13774, VAT ID No. CZ26097036. You can contact us by e-mail or telephone.

1.2. Once you submit your order through the online shop, a purchase contract is concluded. We will confirm acceptance of your order and the conclusion of the contract by e-mail.

1.3. As a consumer, you may withdraw from the contract at any time within 14 days after receiving the goods. The full Terms and Conditions indicate from which contracts withdrawal is not possible. We may withdraw from the contract at any time before you take over the goods. After withdrawing from the contract, you shall return the goods to us, including any gifts and bonuses we may have provided, at your own expense within 14 days after withdrawal. We will refund your money within 14 days after receiving the withdrawal notice, but not before you have returned the goods to us or proven that you have sent them.

1.4. We process your personal data for the purpose of fulfilling our obligations under concluded contracts and on the basis of your consent, to the extent specified in the Terms and Conditions.

1.5. You become the owner of the goods upon taking them over, but not before full payment of the total price. If damaged goods are delivered to you as a consumer or as a non-business legal entity, please inform us immediately. If you discover the damage upon taking over the goods, please also inform the carrier.

1.6. If you are not an entrepreneur, you have the right to claim defects in the goods within 24 months after receiving them, or within a longer period if specified otherwise. How to claim defects and what you may request in case of a claim is explained in the Terms and Conditions.

General Provisions

1.1. Scope of the Terms and Conditions. These Terms and Conditions govern the conclusion of contracts between us as the seller and you as the customer via the online shop, as well as our and your rights and obligations arising from these contracts. Mandatory information and provisions on your personal data and its processing also form part of the Terms and Conditions. The Terms and Conditions enter into force on 5 December 2017.

1.2. Definitions. In our Terms and Conditions, we use the following abbreviations:

1.2.1. We means the seller, i.e. the company Eurotest s.r.o., with its registered office at Na Návsi 84, 37008 Staré Hodějovice, Company ID No. 26097036, registered in the Commercial Register maintained by the Regional Court in České Budějovice, Section C, Insert 13774, VAT ID No. CZ26097036.

1.2.2. You means the customer, i.e. the other contractual party who is not us and who may be one of the following persons:

1.2.2.1. Consumer who does not act within the scope of their business activity or within the independent exercise of their profession,

1.2.2.2. Non-entrepreneur i.e. a legal person who does not act within the scope of their business activity or within the independent exercise of their profession,

1.2.2.3. Entrepreneur i.e. a natural or legal person acting within the scope of their business activity or within the independent exercise of their profession.

1.2.3. Online Shop meaning our website at http://www.spacisystemy.cz, where you can view our offer and order goods from our assortment.

1.2.4. E-mail meaning electronic mail through which you can contact us at the e-mail address listed on the website of our online shop.

1.2.5. Telephone through which you can reach us at the phone number listed on the website of our online shop.

1.2.6. Contracts, i.e., purchase contracts.

1.3. Relationship between the Terms and Conditions and the Contract. The Terms and Conditions constitute an integral part of the contracts. Any conflicting provisions in the contract take precedence over the wording of the Terms and Conditions.

1.4. Relationship between the Contract, the Terms and Conditions, and statutory provisions. Rights and obligations not governed by the Terms and Conditions or the contract are subject to the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll. on Consumer Protection, in accordance with the legislation of the European Union, in particular Directive 2011/83/EU on consumer rights and Directive 2000/31/EC on electronic commerce. In the event of a conflict between the Terms and Conditions or the contract and statutory provisions, unless the matter may be contractually agreed otherwise, the statutory provisions shall prevail.

1.5. Severability of provisions of the Terms and Conditions and contractual agreements. Should any provision of the Terms and Conditions or contractual agreements be ineffective, invalid, or unenforceable, the effectiveness and validity of the remaining provisions shall not be affected.

1.6. Relationships of an international nature. In cases involving an international element, the legal relations between us and you shall be governed by Czech law, and Czech courts shall have jurisdiction to resolve any disputes. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply.

1.7. Complaint handling procedure. Any complaints and disputes between you and us may be resolved:

1.7.1. out of court in proceedings before the Czech Trade Inspection Authority (www.coi.cz),

1.7.2. by e-mail sent to This email address is being protected from spambots. You need JavaScript enabled to view it..

1.8. Supervisory authorities. Our activities are monitored and supervised by state authorities of the Czech Republic, to which you may address your suggestions in accordance with the legislation governing their powers and competences. These state supervisory authorities include, in particular:

1.8.1. the Czech Trade Inspection Authority,

1.8.2. trade licensing offices,

1.8.3. the Office for Personal Data Protection.

Ordering Goods and Concluding Contracts

2.1. Ordering goods. You may order goods in our online shop by accepting the offer to conclude a contract, which is represented by the presentation of goods in the online shop, namely through:

2.1.1. the online shop.

Acceptance of our offer with any addition or deviation is not possible and shall be considered a counter-offer made by you.

2.2. Ordering goods via the Internet. Goods are ordered through the online shop by selecting the offered goods in the desired quantity, quality, and design, placing them in the virtual shopping cart, filling in the required information, selecting the method of delivery and payment, and submitting your order using the “Order” button, upon which the contract is concluded. Before submitting the order, you have the opportunity to review and modify the entered data.

2.3. Confirmation of receipt of the order. We confirm the successful receipt of your order and the conclusion of the contract by sending an e-mail to your e-mail address containing:

2.3.1. confirmation of the conclusion of the contract and its content,

2.3.2. our Terms and Conditions, which also include the legally required information.

If the order is incomplete or contains errors, we will ask you to supplement it or inform you of the impossibility of concluding the contract.

2.4. Language and Storage of the Contract. Contracts are concluded in German. We store the concluded contracts and will provide you access to your contract upon request.

Concluded Contracts and Their Content

3.1. Amendment and Termination of the Contract. Concluded contracts cannot be unilaterally amended or terminated; this is only possible on the basis of a mutual agreement or if provided for by statutory provisions or these General Terms and Conditions.

3.2. Content of the Purchase Contract. Based on the concluded purchase contract, we are obliged to deliver the ordered goods to you in the agreed manner and to provide any agreed services, and you are obliged to accept the goods and pay us the total price, which consists of the price of the ordered goods, the cost of payment, the cost of delivery, and the price of any additional services ordered.

3.3. Protection of Intellectual Property. If we deliver goods to you under the contract that are protected by intellectual property rights (in particular copyrights, trademarks, designs, patents or utility models), the contract does not include a licence allowing you to exercise these rights. As a natural person, you may use copyrighted goods only for personal use, and as a legal entity only for your internal needs; in particular, you are not entitled to reproduce the goods, resell them, rent them out, or otherwise make them available to third parties.

3.4. Discounts and Promotional Offers. Unless otherwise stated, individual discounts and other benefits granted as part of discount or marketing promotions cannot be combined.

3.5. Gifts and Bonuses. If you have been granted gifts or other bonuses under the contract, the validity of the gift agreement depends on the validity of the main contract, and the gift agreement is concluded under the resolutory condition that it shall be cancelled if the main contract is terminated.

3.6. Discount and Gift Vouchers. Discount and gift vouchers may be redeemed under the agreed conditions or the conditions stated on the voucher.

Payment Terms

4.1. Payment Methods. The total price may be settled using the payment methods listed on the relevant page of our online shop.

4.2. Payment Deadline. The total price must be paid either before delivery or upon receipt of the goods, depending on the agreed payment method. If payment is made via a payment service provider, the price is considered paid once the amount has been credited to our account with the payment service provider.

Delivery Terms

5.1. Delivery Methods. The available delivery methods can be found on the relevant page of our online shop.

5.2. Acquisition of Ownership. You become the owner of the goods delivered by us upon taking possession of the goods, but not before full payment of the total price.

5.3. Delivery Time. The agreed delivery time begins with the conclusion of the contract. If the total price or a part thereof is to be paid before delivery of the goods, the delivery period does not begin until the total price or the relevant part has been paid on the basis of the advance invoice. The goods will be delivered to the place of destination within this period. If you are not a consumer and the goods are to be delivered by carrier to the place of destination, the goods will be handed over to the carrier within this period.

5.4. Acceptance of the Goods. You are obliged to accept the goods at the agreed time and place, depending on the delivery method. If the goods are to be delivered by carrier, you are obliged to accept them upon delivery at the place of destination. If you do not accept the goods, we are entitled to withdraw from the contract, claim payment of the delivery costs unless these were paid prior to delivery, and claim compensation for storing the goods for the duration of storage, ending with your acceptance, your withdrawal, or our withdrawal. The storage fee is CZK 50 per day but must not exceed the price of the stored goods. If we re-deliver the goods to you after non-acceptance, we are entitled to reimbursement of the costs associated with the repeated delivery.

5.5. Damage to the Goods During Transport to Consumers or Non-Entrepreneurs. If you are a consumer or a non-entrepreneur, the risk of damage to the goods passes to you when you take possession of the goods. If the goods are delivered to you damaged, you are obliged to inform us of the damage without delay, preferably:

5.5.1. by e-mail to the e-mail address This email address is being protected from spambots. You need JavaScript enabled to view it..

Right of Withdrawal

6.1. General Information on Withdrawal from the Contract. By withdrawing from the concluded contract, the contract is cancelled from the beginning, and the parties are obliged to return everything they have received on the basis of the cancelled contract. Withdrawal also cancels any related gift agreement. The right to withdraw from the contract may be exercised under the conditions laid down in these Terms and Conditions or when provided for by law.

6.2. Our Right to Withdraw from the Contract. We have the right to withdraw from the concluded contract at any time from the date of conclusion until you take over the goods from us, for the following reasons:

6.2.1. Exhaustion of stock of the ordered goods,

6.2.2. Non-acceptance of the goods upon delivery,

6.2.3. Misuse of the ordering system of our online shop,

6.2.4. Providing incorrect information when ordering the goods,

6.2.5. Ordering the goods at a significantly lower price than usual where the goods were offered at that price due to a mistake or error in our online shop,

6.2.6. other grounds worthy of special consideration.

6.3. Statutory Right of Withdrawal for Consumers. If you are a consumer, you have the right to withdraw from the concluded contract within 14 days from the day of

6.3.1. taking possession of the goods, in the case of a purchase contract,

6.3.2. taking possession of the last delivery of goods where the contract consists of several types of goods or delivery in several parts,

6.3.3. taking possession of the first delivery of goods where the contract provides for the regular repeated delivery of goods,

6.3.4. conclusion of the contract, in the case of another type of contract.

6.4. Impossibility of Withdrawal from the Contract. You are not entitled to withdraw from the contract in the case of contracts:

6.4.1. for the supply of goods that were customised according to your wishes or intended specifically for you; to avoid any doubt, this includes in particular beds and related accessories, which we always manufacture directly according to your specific requirements,

6.4.2. for the supply of goods in sealed packaging which, for hygiene reasons, cannot be returned once opened,

6.4.3. for the provision of services, where such services were provided with your prior consent before the expiration of the withdrawal period,

6.4.4. other cases where this is provided for by law.

6.5. Method of Withdrawal from the Contract. If you are entitled to withdraw from the contract and wish to do so, you may withdraw by means of a unilateral legal act delivered to us, preferably

6.5.1. by completing the model withdrawal form attached to these Terms and Conditions and submitting it

6.5.1.1. by e-mail to our e-mail address;

6.6. Observance of the Deadline. If you are a consumer, it is sufficient for compliance with the withdrawal period if you send us the withdrawal on the last day of the period.

6.7. Return of Goods after Withdrawal from the Contract. If you withdraw from the contract, you are obliged to return the goods to us at your own expense, preferably at the same time as the withdrawal, but no later than 14 days from the date the withdrawal is delivered, preferably

6.7.1. by sending the goods to the address of our registered office,

6.7.2. in person at our branch,

6.7.3. by handing the goods over to the carrier or to our employee, who will collect them at an agreed place and time after prior arrangement. We collect sleep systems ourselves at a mutually agreed date. On site, we check whether the sleep system is damaged. Any defects are recorded in the handover protocol.

You must return the goods undamaged, clean, unused and without signs of wear, including all accessories and documentation, preferably in the original packaging. At the same time, you are obliged to return to us all gifts and bonuses that you received based on the cancelled contract.

6.8. Refund after Withdrawal from the Contract. If you, as a consumer, withdraw from the contract, we will refund the amounts paid within 14 days of receipt of the withdrawal, but not before you have returned the goods to us or proven that the goods have been sent. We will refund the delivery costs only up to the amount corresponding to the cheapest comparable delivery method offered by us. If the value of the returned goods has been reduced due to handling beyond what is necessary to determine their nature, characteristics, and functionality, the refunded amount will be reduced by the corresponding depreciation. We will return the funds in the same way in which we received them from you, or in another agreed manner, provided this does not incur additional costs for you.

Complaint of Defects in the Goods

7.1. Warranty Period. The warranty period is 24 months for new goods and 24 months for used goods, starting from the handover of the goods.

7.2. Our Liability for Defects in the Goods. We are liable for ensuring that the goods are free from defects at the time of handover and during the warranty period. In particular, we are liable for ensuring that the goods

7.2.1. have the properties agreed upon, or if no agreement exists, the properties described by us or the manufacturer, or which you could reasonably expect given the nature of the goods and advertising conducted,

7.2.2. are fit for the purpose stated by us or for the purpose for which such goods are typically used,

7.2.3. correspond to the quality or workmanship of an agreed sample or model, if quality or workmanship was determined according to an agreed sample or model,

7.2.4. are supplied in the appropriate quantity, size or weight, and

7.2.5. meet the requirements of legal regulations.

7.3. Limitation of Liability. We are not liable

7.3.1. for goods sold at a lower price for a defect for which the lower price was agreed,

7.3.2. for wear and tear of the goods caused by normal use,

7.3.3. for used goods for defects corresponding to the degree of use or wear and tear the goods had at the time of handover,

7.3.4. for defects inherent in the nature of the goods, particularly in perishables and goods with a short shelf life,

7.3.5. if you were aware of the defect before taking delivery of the goods,

7.3.6. if you caused the defect yourself.

7.4. Period for Exercising Rights. You are obliged to inspect the goods as soon as possible and verify their properties and quantity. You must exercise your rights arising from liability for defects in the goods without undue delay as soon as you are able to identify the defects, and within the warranty period or extended quality guarantee. Otherwise, your rights arising from liability for defects expire and will not be granted.

7.5. Your Rights in Case of a Defect in the Goods. If a defect in the goods exists, you are entitled to:

7.5.1. free removal of the defect,

7.5.2. delivery of new defect-free goods, unless this is disproportionate considering the nature of the defect; if the defect concerns only part of the goods, you may request only the replacement of that part,

7.5.3. withdrawal from the contract if neither defect removal nor replacement of the goods or a part thereof is possible,

7.5.4. a reasonable reduction of the purchase price.

7.6. Your Rights in Case of a Defect in Used Goods. If a defect exists in used or defective goods, you are entitled to:

7.6.1. free removal of the defect,

7.6.2. a reasonable reduction of the purchase price,

7.6.3. withdrawal from the contract if neither defect removal nor price reduction is possible.

7.7. Your Rights in Case of Repeated or Multiple Occurrences of Defects. If you are unable to use the goods properly due to repeated defects after repair or due to a greater number of defects, you are entitled, at your discretion, to:

7.7.1. delivery of new goods or replacement of a part, except in the case of defective or used goods,

7.7.2. a reasonable reduction of the purchase price,

7.7.3. withdrawal from the contract.

A repeated occurrence of a defect is understood as the same defect appearing again after at least two previous repairs. A greater number of defects is understood as the simultaneous presence of at least three defects, each of which individually hinders the use of the goods.

7.8. Impossibility of Exercising the Right of Withdrawal and Delivery of New Goods. If you cannot return the goods in the condition in which you received them, you may neither withdraw from the contract nor request delivery of new goods. This does not apply,

7.8.1. if the change in condition occurred due to an inspection to determine the defect,

7.8.2. if you used the goods before discovering the defect,

7.8.3. if you did not cause the impossibility of returning the goods in an unchanged condition by act or omission, or

7.8.4. if you sold, consumed, or altered the goods in the usual manner before discovering the defect; if this occurs only partially, you must return to us what can still be returned, and for the rest provide compensation corresponding to the benefit you gained from using the goods.

7.9. Form of Complaint. If you wish to assert your rights arising from liability for defects, you can best do so:

7.9.1. by sending the goods to our company address,

7.9.2. in person at one of our branches,

7.9.3. by handing over the goods to a carrier who collects them at an agreed location and time,

7.9.4. if the warranty card, another document, the packaging, or our online shop designates another person to assert the defect liability, with that person.

7.10. Contents of the Complaint. The goods must be submitted to us in a condition that allows verification of the legitimacy of the complaint, in particular they must not be excessively dirty. The following is required when making a complaint:

7.10.1. proof of purchase of the goods from us,

7.10.2. indicate which defect you are complaining about and how you would like the complaint to be resolved. The requested method of resolution cannot be changed afterwards without our consent.

7.11. Processing the Complaint. If you are a consumer, your complaint will be processed immediately, but no later than 30 days from the assertion. If you are not an entrepreneur, your complaint will be processed immediately. You will be informed about the processing within this period, and the goods will be returned to you in the same manner as they were submitted. If the complaint is not resolved within the period, you have the right to withdraw from the contract. If your complaint is accepted, the warranty period and the extended quality guarantee will be extended by the duration of the complaint processing.

7.12. Reimbursement of Complaint Costs. If your complaint is accepted, you are entitled to reimbursement of necessary costs incurred in asserting your rights under the liability for defects. If the complaint is rejected, we are entitled to reimbursement of necessary costs incurred due to the return of your goods.

7.13. Complaint Confirmation. When asserting your rights under the liability for defects, we will provide you with a written confirmation indicating when you asserted the right, the content of the complaint, and the desired form of processing. We will also confirm the date and method of processing, including confirmation of the repair and its duration, and, if applicable, a written justification for the rejection of the complaint.

Protection and Processing of Personal Data

8.1. Processing of Personal Data for Contract Fulfillment. We process your personal data to fulfill our obligations under the contracts concluded between us and you. For this purpose, your personal data may be made accessible to additional entities (in particular, transport companies and payment system operators).

8.2. Processing of Personal Data for Advertising Purposes. We also process your personal data to continue offering you our goods and services through advertising messages.

8.3. Processing of Personal Data Based on Consent. Based on your indefinite consent, we also process your personal data for the following purposes:

8.3.1. Maintaining a customer database.

8.4. Scope of Personal Data Processing. The personal data we process include:

8.4.1. First and last name,

8.4.2. Address,

8.4.3. Email address,

8.4.4. Phone number.

8.5. Objection to Processing Personal Data. You can object at any time to the processing of your personal data for advertising purposes and at any time withdraw previously given consent to the processing of personal data for other purposes.

8.6. Rights of the Data Subject. Regarding your personal data, you also have the right to:

8.6.1. request correction of incorrect or outdated personal data,

8.6.2. request information on the processing of your personal data, whereby we may request reimbursement of necessary costs for providing it,

8.6.3. request a statement or remedy if you believe we are processing personal data that violates your private and personal life or is contrary to legal provisions.

8.7. Use of Cookies. When using our online shop, cookies may be stored on your device. You can refuse their use at any time by adjusting your device settings accordingly.

Additional Provisions

9.1. Revenue Recording According to the law on revenue recording, the seller is obliged to issue a receipt to the buyer. At the same time, the seller is obliged to record the received revenues online with the tax office; in the event of technical failures, no later than within 48 hours.